Who we are
Brand Property Maintenance (ABN 68 946 096 336) is a lawn care and property maintenance business based in Kurri Kurri, NSW. This policy explains how we handle personal information, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect information you give us, and only what we need to quote and deliver a service:
- Your name, phone number and email address
- The property address or suburb where work is to be carried out
- Details about the job, including any photos or documents you attach to an enquiry
- Records of the services we have provided to you, for invoicing and warranty purposes
We do not collect payment card details through this website.
If you attach photos to a quote request, they are sent to us with your enquiry and used only to prepare your quote and carry out the work. Please avoid including images of other people, vehicle number plates, or anything else you would not want shared — we only need to see the grounds. You can ask us to delete attachments at any time.
How we use it
We use your information to prepare quotes, schedule and carry out work, invoice you, and contact you about your service. If you are a strata or commercial client, we may also retain service records to meet our own compliance and reporting obligations.
We do not sell, rent or trade your personal information. We will not add you to a marketing list without your consent, and any marketing message we do send will include a way to opt out.
Who we share it with
We only disclose personal information where it is necessary to deliver the service or where the law requires it — for example, to an accountant for invoicing purposes, or to a body corporate or managing agent who has engaged us on your behalf. Any subcontractor we engage is bound to the same confidentiality obligations.
Website data
This website is a static site and does not set advertising or tracking cookies. If we add analytics in future, this policy will be updated first. Enquiry forms submitted through this site are delivered directly to our business email address.
Storage and security
Information is stored in password-protected business systems and is retained only as long as we need it for business, tax and legal purposes. We take reasonable steps to protect it from misuse, loss, and unauthorised access.
Accessing or correcting your information
You can ask us at any time for a copy of the personal information we hold about you, or ask us to correct or delete it. Email brandpropertymaintenance@gmail.com and we will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, contact us first and we will work to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Brand Property Maintenance
Kurri Kurri NSW 2327
brandpropertymaintenance@gmail.com
0448 128 111
This policy is a general template and is not legal advice. Have it reviewed if you take on commercial contracts with specific privacy or data-handling clauses.